TheDecisionLabs is an analytics company

TheDecisionLabs is an analytics company specializing in patient experience and patient engagement solutions of digital patient feedback, real time complaint management , instant service request management and on demand query management.



A multilingual multichannel digital feedback application capturing patient feedback, complaints , suggestions & compliments throughout the patient journey and solving any dissatisfaction real time.


Analytics embedded service management platform which helps patients to connect with service providers seamlessly through various digital channels and get served real time.


A real time communication experience platform with embedded AI , which helps patients/visitors and attendants to ask any query real time and get instant response via automated response system or live chat.

PX 360





Success Stories

Client Testimonials

I am a big fan of CEMPIA as it helped us to hear our customers in real time. The analysis of data is very easy and helped us to benchmark our different branches on Customer satisfaction. It helped us to get very excellent comments from JCI and ACHSI assessors

Badr Al Samaa

Mr.Jacob Oommen

COO, Badr Al Samaa Group

I highly recommend TDL to anyone in need of personalized service with of course a great Patient Experience platform, quick turnaround time, and a collaborative team

Metro Pacific Health

Ms.Joyce K. Nazario, CPXP

Patient Experience Excellence Head Metro Pacific Health

CEMPIA has been a great digital system to manage our customer feedback across all our multiple services. We currently measure our NPS & PSI across our group of hospitals and it has improved the overall patient experience at our hospitals. feedbacks, negative tickets, and trending analysis

Columbia Asia


Regional Manager , Customer Care

The (CEMPIA) system significantly reduced our manual processes in obtaining patient's feedback, making the overall feedback collection process more systematic.

Sunway Medical Centre

Mr.Liong Tien Jooi

Senior Manager, Patient & Customer Service

CEMPIA has been a comprehensive tool for our organization to manage the patient experience across workstreams. Across our current 15 locations, it has enabled timely actions, enhanced overall patient experience with our brand and elevated our team’s focus on going beyond patient’s expectations

American Oncology Institute

Mr.Faisal Siddiqui

Chief Operating Officer - Processes

We have been using CEMPIA since 2020 as part of our core service excellence program. Over the years CEMPIA has been an integral part of our hospital operations and customer care. We have been impressed with the product capabilities, flexibilities and technology support

Gleneagles Global Hospitals ( IHH Healthcare Group )


Vice President

When I was looking for a reliable PX software platform in 2019, the name which repeatedly came coming up was CEMPIA. It seems the platform was very reputed amongst fellow colleagues, CEMPIA has been an integral part of service delivery and patient care operations. Am sure CEMPIA will be a valuable asset to any hospital and healthcare organisation.

Al Hilal Healthcare

Dr.Sharath Chandran

CEO Al Hilal Healthcare

Geographical Presence




Meet Our Team


Contact Us

Phone No*