TheDecisionLabs is an analytics company specializing in patient experience and patient engagement solutions of digital patient feedback, real time complaint management , instant service request management and on demand query management.
Columbia Asia has rolled out CEMPIA in all its units across Malaysia , Indonesia and Vietnam. Before 2018, feedback and complaint management was done on papers . With CEMPIA the entire feedback collection and complaint management has been digitized , workflow automated and report generated real time for decision making. The program has resulted in higher NPS, decrease of TAT, improve patient satisfaction and increase patient loyalty
The largest hospital chain in the Philippines has rolled out both CEMPIA and Liveserviz as part of the Patient Experience and Engagement program . Before the implementation, each hospital followed its own patient experience standards and processes. With the implementation of the program , it has led to enterprise wide standardization and benchmarking of patient experience metrics and operation practices
The biggest healthcare group of Oman implemented CEMPIA along with incidence management for its quality improvement process. Since 2020 Badr Al Samaa has been implementing and adopting digitized PX solutions of CEMPIA suite starting from 4 hospitals and increasing to 13 hospitals by 2023
I am a big fan of CEMPIA as it helped us to hear our customers in real time. The analysis of data is very easy and helped us to benchmark our different branches on Customer satisfaction. It helped us to get very excellent comments from JCI and ACHSI assessors
Badr Al Samaa
I highly recommend TDL to anyone in need of personalized service with of course a great Patient Experience platform, quick turnaround time, and a collaborative team
Metro Pacific Health
CEMPIA has been a great digital system to manage our customer feedback across all our multiple services. We currently measure our NPS & PSI across our group of hospitals and it has improved the overall patient experience at our hospitals. feedbacks, negative tickets, and trending analysis
The (CEMPIA) system significantly reduced our manual processes in obtaining patient's feedback, making the overall feedback collection process more systematic.
Sunway Medical Centre
CEMPIA has been a comprehensive tool for our organization to manage the patient experience across workstreams. Across our current 15 locations, it has enabled timely actions, enhanced overall patient experience with our brand and elevated our team’s focus on going beyond patient’s expectations
American Oncology Institute
We have been using CEMPIA since 2020 as part of our core service excellence program. Over the years CEMPIA has been an integral part of our hospital operations and customer care. We have been impressed with the product capabilities, flexibilities and technology support
Gleneagles Global Hospitals ( IHH Healthcare Group )
When I was looking for a reliable PX software platform in 2019, the name which repeatedly came coming up was CEMPIA. It seems the platform was very reputed amongst fellow colleagues, CEMPIA has been an integral part of service delivery and patient care operations. Am sure CEMPIA will be a valuable asset to any hospital and healthcare organisation.
Al Hilal Healthcare
Anupam has over 19 years experience in Analytics , Product Development and New Business Innovation . Anupam did MS in Quantitative Economics from Indian Statistical Institute and MBA from HEC Paris and MIT Sloan(IEP) , with strategy specialization from Harvard Business School. Anupam is a Senior Executive Fellow of Harvard Kennedy School and a regular speaker in various international conferences.
Abhay has over 25 years experience in Product and Application Development across UK, Singapore, Malaysia and India . Abhay holds a MTech and is PMP Certified Professional.
Ved has around 7 years experience across technology delivery and operations. Ved is instruments in large scale implementation of CEMPIA.
Maria has around 18 years experience in Operations and Client Relations, Maria manages key accounts of CEMPIA and is based in Kuala Lumpur.
Johnathan Lee is a very respected name in the field of Start up, Entrepreneurship and Business Advisory. With over 25 years experience , he is a regular speaker in International conferences in Innovation and technology.
Cheng Loke is a strategic consultant to TheDecisionLabs supporting in Key Business initiatives . Cheng Loke is an extremely connected business development professional with a background in Apple US . Presently he is based in Kuala Lumpur.